Effective August 28, 2026
1. About this policy
This policy explains how OnePass Telecom collects, uses, stores, and shares information in connection with the KavIL Mobile app, website, support services, and related communications.
2. Information we collect
Information you provide
This may include your name, email address, account details, support messages, plan selection, and information needed to provide and manage your Israeli phone numbers.
Service and device information
We may collect device identifiers, app version, IP address, login activity, diagnostic data, and information about how the service is used. Calling and messaging records may include numbers, date, time, duration, direction, delivery status, and credit usage.
Payment information
Payments may be processed by an app store or payment provider. We receive transaction and subscription information needed to confirm your purchase, but do not receive full payment card details from those providers.
3. How we use information
- Provide, activate, maintain, and support KavIL Mobile.
- Provision and manage your Israeli phone numbers.
- Process calls, SMS, credits, subscriptions, and renewals.
- Protect accounts, prevent abuse, and investigate service issues.
- Meet legal, regulatory, and telecommunications obligations.
- Improve service reliability, usability, and customer support.
4. How information is shared
We may share information with telecommunications carriers, infrastructure and hosting providers, payment processors, analytics and security providers, and professional advisers when needed to operate and protect the service. We may also disclose information where required by law or to protect users, OnePass Telecom, or the public.
5. Data retention and security
We retain information for as long as needed to provide the service, comply with legal and telecommunications requirements, resolve disputes, and enforce agreements. We use administrative, technical, and organisational safeguards designed to protect information, but no system can guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request account closure. Some information may need to be retained to meet legal or regulatory obligations.
7. International processing
KavIL Mobile supports international use. Information may be processed in countries other than the one where you live, subject to appropriate protections and applicable law.
8. Children
KavIL Mobile is not intended for children under the age required to consent to digital services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.
9. Policy updates
We may update this policy as the service or applicable requirements change. The effective date above shows when this version became applicable.
10. Contact us
For privacy questions or requests, email support@onepasstele.com.